Privacy Policy
Hello! This website https://emilybiasotto.com is owned and operated by Emily Biasotto, trading as Emily Biasotto Chinese Medicine (ABN 36 574 298 670).
This Privacy Policy explains how I manage and protect your information when you interact with this website, my social media and my business. I recognise the immense responsibility that comes with handling personal and sensitive information, and I comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act). A copy of the Australian Privacy Principles can be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
If you have any questions about this policy or require further information, please do not hesitate to contact me:
Emily Biasotto
+61 450 808 180
Personal Information
Personal information is information that identifies an individual. If you interact with me via my website, social media, by directly contacting me by phone or email, or you choose to become my client/patient, I may ask to collect the following types of personal information from you including:
Contact details including your name, date of birth, gender, address, phone number, email address, emergency contact, occupation and time zone;
Details about your personal circumstances that are relevant to me providing information, products or my services;
Information regarding your experience at webinars, seminars or events I hold or am a speaker at; and
Your IP address and browsing history information to help me improve the performance and user experience of my website.
Collection and Use
I may collect your personal information by various means including when:
You contact me with an enquiry, question or feedback;
You book an appointment with me;
You subscribe to my newsletter;
You opt-in to receive a free resource from me;
You complete online intake forms or questionnaires;
You register for a webinar, seminar or event;
You attend a consultation with me;
My website automatically collects analytics about your visit to my website; or
A third part provides information to me, such as when another medical/healthcare provider sends me your treatment notes or pathology results.
I will only collect your personal information:
With your full awareness and consent, such as when you email me, tick a checkbox or fill in a form to provide me with information;
If i need it to provide you with information, products or services that you request;
If I am legally required to collect it;
For necessary administrative processes if you become my client/patient; or
If I believe that I can demonstrate a legitimate interest in using your data for marketing purposes, in which case, I will always give you the option to opt out.
I use this information to:
Respond to your enquiries;
Provide you with appropriate information, products and services;
Provide you with relevant news and updates about my products and services or events;
Improve my website, products and services.
Sensitive Information
I understand that some information that I collect from you is particularly sensitive, and that you are trusting me to keep this information confidential.
The types of sensitive information that I may ask you to disclose include:
Medical history (including previous or current medical conditions, medications, allergies, surgeries, hospitalisations and vaccinations);
Family medical history, including hereditary conditions;
Lifestyle, recreational, social, emotional and relationship information;
Details about your cultural practices of religion;
Financial circumstances, and
Insurance details.
I only collect sensitive information by methods that are reasonably secure, such as:
Through my intake form in Cliniko when you book an appointment;
Filling out a paper intake form or questionnaire when you visit the clinic;
During a consultation with me; and
When you send me information in an email or talk with me over the phone.
The reason I collect this information from you is to:
Provide you with the services you have requested from me;
Uphold my duty to provide safe and relevant healthcare services to you;
Ensure that I am providing you with the appropriate services;
Provide you with private health insurance rebates for my services.
I am committed to securely storing and handling your sensitive information.
Sensitive information is stored on password-protected devices and within locked office premises.
Sensitive information is stored within encrypted patient management software called Cliniko. For more information about Cliniko security, please visit https://www.cliniko.com/security/.
Occasionally, clients choose to share sensitive information with me via email. This information will be stored in the Google Workspace platform. For more information about Google Workspace security, please visit https://policies.google.com/privacy.
As a practitioner, I am the only person who has unrestricted and routine access to your information. My trusted team members have limited access to your information, strictly on a need-to-know basis, for the purposes of carrying out administrative tasks and responding to your enquiries.
All paper forms with sensitive information are destroyed via shredding once uploaded to Cliniko software.
All information from children under the age of 18 is classified as sensitive information. I collect information from minors when they enquire via my website, social media, phone, email or in-person, opt in to email marketing, book an appointment, attend an appointment, book a seminar or webinar, attend a seminar or webinar, and when purchasing an online product. All information I collect from minors is securely stored in accordance with this Privacy Policy.
Limitations
If the requested information is not provided, it may not be possible for me to fulfill your requests or accept you as a client of my practice. As a registered health professional I am required by law to identify my clients by collecting their name and address. The collection of sensitive information may also be necessary for me to uphold my duty of care when providing my services to you. If you have any questions, concerns or feedback about privacy, please feel free to contact me via email at hello@emilybiasotto.com
Disclosure of Information
There are some instances in which I will be required to disclose your information. Reasons why I may disclose you information include:
Where disclosure is necessary to carry out your instructions;
To provide goods or services to you;
When using my support services (such as a receptionist or virtual assistant) to assist me in my business; and
For the purpose of research, education, training or public health responses.
To do this, I may share some relevant information, strictly on a need-to-know basis with:
People you authorise me to correspond with, as reasonably required to carry out your instructions;
Third party providers who assist with: accounting, administration, archiving, auditing, business consulting, email marketing, legal or financial advice, postages, technological services and website management.
Occasionally, de-identified case information may be shared with other Chinese medicine, medical or health professionals. An example of a de-identified case history is:
“A 29-year-female presented to my clinic with irregular menstruation. The acupuncture and herbal medicine prescriptions for this case include…”.
The intention of sharing information between healthcare/medical professionals is to improve patient care and outcomes. Identifying information such as your name, address, date of birth and contact details will never be shared for this purpose.
Finally, I may disclose your information in circumstances permitted by the Privacy Act or if required by law. Examples of this are:
If I have serious concerns about your health, safety or wellbeing;
If I have reasonable grounds to suspect that unlawful activity, or misconduct of a serious nature, that relates to my functions or activities has been, is being or may be engaged in; and
In response to a legal request (e.g. subpoena, discovery request or a court order).
I acknowledge the immense responsibility that comes with handling personal and sensitive information. If you have any questions or concerns regarding the disclosure of your information in this context, please feel free to contact me at hello@emilybiasotto.com
Security
I take reasonable precautions to protect your information from misuse, interference, loss and unauthorised access, modification and disclosure.
I manage risks to your information by:
Storing files securely;
Ensuring only I and trusted employees or subcontractors have access to sensitive information;
Releasing information to service provider on a strictly need-to-know basis; and
Conducting regular audits of my security systems.
As mentioned above, your information may also be stored with a third-party provider, where it will be managed under their security policy:
Cliniko: https://www.cliniko.com/security/
Google: https://policies.google.com/privacy
Squarespace: https://www.squarespace.com/privacy
In addition to the information provided by you, I may collect information from other sources such as medical records from previous healthcare providers, pathology/imaging/medical test results, treatment notes from previous visits, website visitor statistics, and content or information interacted with online. Collection of this additional information is intended to improve patient care and outcomes, and determine which marketing or promotional material may be of most interest to you. If you do not want this to occur, please contact me at hello@emilybiasotto.com.
Cookies and Google Analytics
Cookies are small text files sent to your browser by a website you visit which help to improve user experience, collect statistics, marketing information, make it easier to revisit sites and provide access to secure areas.
My website https://emilybiasotto.com uses cookies to collect information about how the website is used, in order to help me improve the user experience and performance of my website. You can configure your browser settings to not accept cookies, however this may affect the functionality of my website.
I use Google Analytics to collect information about your use of my website so that I can understand how my website is being used and improve its functionality. You can find out more about the information Google collects and how it is used here: https://support.google.com/analytics/
If you would prefer Google Analytics not to use your data, you can opt-out by using Google’s add-on for your browser. You can access this add-on here: https://tools.google.com/dlpage/gaoptout
Access to Information
You may contact me via email (hello@emilybiasotto.com) to access, correct or update your personal information at any time. In order to protect your personal information, I may require identification verification from you before releasing the requested information. Unless I am bound by a confidentiality obligation or other restriction on giving access to the information which permits me to refuse you access under the Privacy Act, and I believe there is a valid reason for doing so, I will make your information available to you within 30 days.
Complaints
If a breach of this Privacy Policy occurs, or if you would like to request a change to your personal information, you may contact me via email at hello@emilybiasotto.com outlining your concerns.
If you are not satisfied with my response to your complaint, you may seek a review by contacting The Office of the Australian Information Commissioner using the information available at https://oaic.gov.au/privacy/privacy-complaints.
Notification of Change
My Privacy Policy may be updated from time to time, and any changes will be available on my website (https://emilybiasotto.com/privacy-policy).
Notification of Breach
If I suspect that a serious data breach has occurred and there is risk of harm or loss to you, I will assess the situation immediately and take appropriate action. If I believe you are still at risk, I will notify the The Office of the Australian Information Commissioner and either notify you directly or, if this is not possible, publicise a notification of the breach on my website (https://emilybiasotto.com).